1. Introduction
This Privacy Policy informs visitors and users about our policies regarding the collection, use, and disclosure of personal data.
By using the Service, You acknowledge the practices described in this Privacy Policy.
2. Why We Collect and Use Information
We may collect and use information where necessary to provide, maintain, secure, improve, and support our Service.
Depending on the features you use, information may be required for account creation, authentication, playlist management, customer support, transactions, abuse prevention, troubleshooting, or service improvement.
3. Information We May Process
Depending on how You use the Service, we may process account identifiers, device information, MAC address or device key used for authentication, playlist information submitted by You, support communications, transaction-related information, IP address, browser or operating-system information, and technical logs.
We do not intentionally collect sensitive personal information unless necessary for a specific service and permitted by applicable law.
4. Log Data
When You use our Service, particularly when an error or compatibility issue occurs, we may collect technical information for troubleshooting, security, and service improvement.
Log Data may include operating-system version, IP address, device name or model, application version, date and time of access, error information, and other technical information generated by the Service.
5. Cookies
Cookies are small amounts of data stored on your device by websites. LozaTV may use cookies or similar technologies for website functionality, security, preferences, analytics, or improving the user experience.
Third-party libraries or services may also use cookies. Your browser may allow you to accept, refuse, or delete cookies.
6. Service Providers
We may work with third-party companies and individuals to operate, maintain, develop, secure, or improve the Service.
These providers may access information only to the extent necessary to perform services on our behalf and are expected to protect it appropriately.
7. Email Contact
If You contact us by email or through a contact form, the information You provide will be used to process and respond to your request.
We may retain correspondence as reasonably necessary to resolve requests, provide support, maintain business records, or comply with legal obligations.
Where applicable, processing may be based on consent, performance of a contract, compliance with a legal obligation, legitimate interests, or another lawful basis under applicable data-protection law.
8. Security of Data and Information
We take reasonable measures to protect information processed through the Service. However, no method of Internet transmission or electronic storage is completely secure.
We cannot guarantee the absolute security of your information.
9. Data Retention
We retain information only for as long as reasonably necessary for providing the Service, maintaining security, resolving disputes, enforcing agreements, and complying with legal obligations.
10. Links to Other Sites
Our Service may contain links to websites or services not operated by us. If You click a third-party link, You will be directed to that third party’s website.
We strongly advise You to review the Privacy Policy of every website You visit. We have no control over third-party sites.
11. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18.
If You are a parent or guardian and believe a child has provided personal information, please contact us so we can take appropriate action.
12. Your Privacy Rights
Depending on your country or region, You may have rights regarding your personal information, including access, correction, deletion, restriction of processing, and other rights provided by applicable law.
To exercise an applicable right, contact LozaTV through the official contact details on our website. We may need to verify your identity.
13. GDPR and European Users
Where the GDPR applies, LozaTV will process personal data in accordance with applicable GDPR requirements and an appropriate lawful basis.
Depending on the circumstances, lawful bases may include consent, contract performance, legal obligations, or legitimate interests.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.
We encourage You to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact LozaTV through the official contact details provided on our website.